Policies and Procedures:

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PAYMENT METHODS

Musicollaborative's registrants are encouraged to enroll via our Active Network online portal.  Offline registrations are also available by cash, check, debit or credit card while space remains available; however, offline registrations require an appointment and incur an additional processing fee of $20.

 

 

CANCELLATIONS, TRANSFERS,  REFUNDS & MAKEUPS

For tuition-based group classes and camps there is a non-refundable registration fee of $25 included in tuition. 

 

In the event that you must cancel your registration prior to the start of the camp or class we will issue a full refund minus the nonrefundable $25 registration fee if notice is given 48 hours or more prior to the start of class, but notice given inside of the 48-hour window is subject to a penalty equal to the pro-rated amount of one day of class or camp in addition to the $25 non-refundable fee.

 

If your child is unable to complete a camp or class due to a medical condition or family emergency the remaining (prorated) balance will be refunded following written notice of withdrawal.

 

For private lessons please refer to the makeup/refund policies outlined in the contract you signed with your individual instructor.

 

If Musicollaborative has to cancel a class due to an unforeseen weather event or other emergency all registrants will be invited to attend a makeup session.  If no makeup can be scheduled or the registrant is unable to attend the makeup as scheduled then a full refund will be allocated for portion that was missed.

 

 

TUITION ASSISTANCE

Families in need may request information on NOLA Timebank exchange or tuition assistance for our children's group classes by emailing musiclabnola@gmail.com or calling 504-942-7606.